Terms, refunds and privacy

1. Service terms

Agreement

These terms are between you (the "Client") and Sitebrio Web Design ("Sitebrio", "we", "us"). By buying any Sitebrio product, you agree to these terms. Our services are for businesses and professionals.

How we work

• All communication happens in writing through Whop messages. We don't offer phone calls, video calls or meetings.
• We reply within 1 business day (Monday to Friday, US Eastern time).

What you're buying

Your purchase includes exactly what the product page lists on the day you buy. Anything else is quoted in writing first. We never charge for extra work you haven't approved.

Not included unless quoted: online stores, payments or booking systems (linking to a booking tool you already use is fine), logins or member areas, custom software, forms that collect sensitive data, buying your domain (you buy it in your own name), and paid third-party tools.

When your project starts

Your project starts when we send you a message saying "Your project has started." We send it after reviewing your order, usually within 1 business day. If your project doesn't fit the package you bought, we tell you before starting, and you can choose an upgrade, a quote or a full refund.

Changes before launch

• Express and Launch: 2 revision rounds. A round is one combined list of changes.
• Business and Premium: unlimited small changes for 14 days (Business) or 30 days (Premium) after your first preview.
• A small change is a change to text, images, colors, spacing or a section, within the approved plan and design. New pages, new features or a new design direction are quoted first.

Approval and launch

Approval must be clear and in writing, for example "I approve this version for launch." Asking us to launch also counts as approval.

Timelines and your part

• Delivery dates are estimates, not guarantees. They depend on receiving your content and feedback.
• Only send content you own or have permission to use.
• Never send passwords, card numbers or sensitive personal data through checkout questions or chat.
• If we get no reply for 60 days, we may close the project and send you the work completed so far. You can reopen it within 6 months.

Ownership

After full payment, your finished website is yours. Your content stays yours, and your domain is registered in your name. We keep our reusable code and templates, and you get a permanent, free license to use them as part of your website. Third-party fonts, photos and code keep their own licenses.

Hosting and care plans

• Plans are for websites built by Sitebrio.
• A small change on a plan is up to about 30 minutes of work, for example text, prices, hours, photos, or a section tweak.
• Website Care includes up to 4 small changes a month. Unused changes don't roll over.
• Website Care Plus includes unlimited small changes, done one at a time, in order.
• Years included with a website start on launch day and don't auto-renew. We offer a renewal about 30 days before the year ends.
• Monthly and yearly plans bought on their own renew automatically until you cancel, and you can cancel anytime in Whop.
• Business includes a first month of Hosting & Protection, and Premium includes a first month of Website Care. These don't turn into paid plans automatically. If you don't continue, your site stays online for 14 more days, and then we send you your files.
• If you stop a plan, we provide your website files so you can host them elsewhere.

Results

We set up search basics and follow common accessibility practices. We don't guarantee search rankings, traffic, leads or sales, or compliance with any specific legal accessibility standard.

Fixes after launch

For 30 days after launch, we fix defects in our own work for free. This doesn't cover new requests, third-party services, or edits made by others.

Other terms

• AI tools: we use AI-assisted tools in our process, and a person reviews all work.
• Portfolio: we may show your finished site in our portfolio unless you ask us not to. Founding-client discounts include agreement to portfolio use.
• Your content: you're responsible for the content you supply and the claims your website makes.
• Liability: to the extent the law allows, our total liability is limited to the amount you paid for the product involved. We're not liable for indirect losses such as lost profits.
• We may stop work, and refund any unworked part, if a project involves illegal, harmful or deceptive content.
• These terms are governed by the laws of North Carolina, USA. Please message us before filing a payment dispute so we can try to resolve it.
• We may update these terms for future purchases. Active plans get 30 days' notice of changes.

2. Refund and cancellation policy

Situation	Refund
You cancel a website before we send "Your project has started"	Full refund
Your project doesn't fit the package, and you don't want to upgrade	Full refund
We can't deliver what your package describes	Full refund
You cancel a website after your project has started	No refund. We send you the work completed so far.
Website + 1 year bundle, cancelled after the project starts but before launch	The hosting or care year is refunded (bundle price minus the website-only price).
After launch	No refund. Fixes still apply for 30 days.
Monthly plans	Cancel anytime; the plan stays active until the end of the paid month. No refunds for partial months.
Yearly plans	Cancelling stops the next renewal. No refunds for unused months. If you cancel within 7 days of a renewal charge and haven't used the plan since it renewed, we refund that renewal.
Add-ons	Full refund until work on the add-on starts.
Custom projects	As stated in your written quote.

To request a refund, message us on Whop. Approved refunds go back to your original payment method through Whop. This policy doesn't limit any rights you have under the law.

3. Privacy policy

• What we collect: your name, email and Whop username; your purchase details and checkout answers; and the materials you send us. Whop processes payments, and we never see your full card number.
• How we use it: to build and support your website, communicate with you, handle refunds and keep business records. We only send marketing messages if you agree.
• Who we share it with: only services that help us operate, such as Whop, our hosting and infrastructure providers (like Cloudflare and GitHub), analytics and monitoring tools, AI-assisted software, and form and email services. We never sell your information.
• This website: we use privacy-friendly analytics without advertising cookies.
• How long we keep it: as long as needed for your project or plan, and business records for as long as tax law requires.
• Your rights: message us on Whop to access, correct or delete your information.
• Children: our services are for businesses and adults, not children under 13.

Contact

Sitebrio Web Design. Message us anytime on Whop: whop.com/sitebrio-web-design